Customer Relations Specialist

 

Are you a warm, personable individual interested in defending the potential of our local youth?

 

Then look no further than our Customer Relations Specialist position who is charged with engaging individuals interested in Big Brothers Big Sisters NW Montana.

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OBJECTIVES

· To provide timely, high-quality customer service for recruitment and fund development efforts

· To share critical information with potential participants that helps them engage with the agency and understand program requirements and expectations

· To promote safe and enduring matches that result in better youth outcomes

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Job Type: 24 hours a week, in our downtown Kalispell office.

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Email cover letter and resume to hiring@bbbsnwmontana.org

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Match Support and Enrollment Specialist - Kalispell

 

Position Description:

The primary function of this position is to enroll and support the youth mentees and adult mentors.

 

This includes facilitating a rigorous and well-documented inquiry and enrollment process, thoughtfully matching a mentee with a mentor, and actively engaging the mentee, mentor, and parents/guardians to ensure best risk-management practices, healthy growth of the relationship, and healthy growth of the child.

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The individual in this role would work closely within a small team while supporting the mission across two counties.

 

The successful candidate will possess the capacity to work independently and make vital decisions that reflect best practices while working, in-person and virtually, collaboratively with teammates, in-person and virtually, families, children, mentors, partner organizations, schools, and other community entities. This position requires a bachelor's degree in a related field and/or commensurate experience

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Job Type: 40 hours a week, in our Kalispell office.

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Apply by submitting a letter of interest, resume, and three professional references to hiring@bbbsnwmontana.org.